Frequently Asked Questions

Is the hot tub new in the box? Or has it been opened?

You will be receiving a brand new – unopened inflatable hot tub of your choice, directly from amazon.

How long will it take me to get my hot tub?

Depending on the time of day you place your order, your spa will either ship out the same day or the following business day. They ship from different warehouses, depending on your selected store.

Are there any special delivery instructions?

Yes, you will be required to sign to accept delivery from UPS. If the box appears damaged or punctured, open the package and make sure the tub is not damaged or punctured before you accept delivery. YES, make the UPS man wait if you have reason to be concerned. Once you accept delivery, you are accepting the tub as is.

Do I need any special electrical connection for the inflatable hot tub?

No, the inflatable hot tub plugs into a standard 110V electrical outlet and has a built in GFI protector built right into the cord.

Does the tub come with a cover?

Many of the inflatable hot tubs supliers ship them out with covers included. We recommend reviewing your order before placing it and adding a cover in case one is not included.

Can I use the hot tub in winter?

Due to the lack of insulation – this is typically a three season tub and can maintain hot tub water temperatures in climates as low as 40 degrees. Do not try to run it in freezing temperatures or you can freeze the internal plumbing and damage the tub. Really, empty and deflate the tub during the winter.

How do I inflate the hot tub?

Most of the hot tubs today are self inflatable. It actually uses the water pump to blow itself up. It is really quite cool watching it inflate.

Do chemicals come with the kit?

No, due to the shipping hassles of shipping chemicals – we have chosen not to offer chemicals with the tub. Amazon, Walmart, Lowes, Home depot or any pool or spa dealer near you can supply the needed chemicals. Be sure you know that the tub holds 250 gallons when figuring out how much chemicals to use.